Return and exchange Policy
RETURN AND EXCHANGE POLICY
Your satisfaction is our priority, in a situation where you are left unsatisfied with your purchase , please follow our return and exchange policy
RETURNS
We can assure you all hairs undergo a quality assurance process to ensure it is free of imperfections before we ship.
Please inspect your hair immediately you receive ,If you receive an item that is damaged, defective, or materially different, please email us at hello@blvckhair.com .
If the hair received does not meet our brand standards, we will gladly receive it and begin the return process.
Time Frame : Customers have 3 days to make a return or exchange request after the item is delivered. Once your request for a return has been approved, please return the item with its original package intact within 5 days of approval. We will send you a shipping label to return the item or send a courier to pick up.
Refund on Return; We do not offer cash refund for product returned , rather we would issue a store credit or do an exchange or replacement.
Inspection: Our fulfillment department will inspect incoming shipment to ensure product sent back is in its original condition.
Non - Eligible returns : No in-store credit /exchange will be given if product has been unraveled, co-washed, trimmed or manipulated in any manner from its original state, this includes if any product has been used on the hair.
EXCHANGES
BLVCKHAIR offers a 100% Satisfaction Guarantee at its sole discretion and may exchange products under the following conditions
- We will not accept any product, which has been used or altered (unraveled, washed, styled, brushed or cut) in any way. The hair extensions must remain in their original, brand new condition and it’s packaging intact . We have various ways to determine if the hair extensions have been worn, and if this is the case, they will have to be returned to you without an exchange .
- Custom orders are non-returnable and can not be exchanged .
- Product must be exchanged for something of equal or greater value per your selection. In the case of a product of higher value , cash top up will be made.
- For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed .
- If the item has no defect and there were no shipping errors, and you request an exchange or return, you will be required to pay a return fee (this fee varies on your location ) which is payment for pickup .
- If we need to ship you a new item, You will be responsible for paying for shipping costs.
- When we receive your return request , a representative will confirm whether or not you qualify for a return and provide you with return instructions.
Our Style Guide is provided for our customers to guide them through the handling and caring for our hair extensions.
Any substances or hair products that you, or any other person, places on the hair is out of our control. If at any time, we feel the hair has been damaged by hair products, dying the hair, etc.., you will be denied an exchange .
PROCESSING AND SHIPPING OF EXCHANGE ITEM
Please allow up to 3 - 10 working days for your exchange to be processed after we receive your item(s) back . You will receive a shipping confirmation email including tracking information just as you did when you first ordered after your order has been completed.
If the return item is not eligible for return ,the item will be sent back to you after you pay the shipping fee for it to be sent back.